Privacy Policy

Your privacy is important to Second Career 411, and its corporate affiliates, including educationsource.ca (collectively "Second Career 411" and each a "Second Career 411 Company"). This Privacy Policy explains how Second Career 411 collects, uses, discloses and retains personal information, including information collected by Second Career 411 through websites and telephone calls and when providing products or services.

1. Consent

Your Consent By providing a Second Career 411 Company with your personal information, you consent to the collection, use, disclosure and retention of that information by the Second Career 411 Company and other members of the Second Career 411 in accordance with this Privacy Policy and as otherwise permitted by applicable law. You may withdraw your consent at any time, subject to legal or contractual restrictions and on reasonable notice to Second Career 411, but then you might not be able to proceed with your intended interactions or transactions with Second Career 411 or otherwise receive the full benefit of Second Career 411's products and services.

2. Personal Information

Personal Information In this Privacy Policy, "personal information" means information about an identifiable individual, such as an individual's name and email address, but does not include (to the extent permitted by law) information that is publicly available in a telephone directory or that is business contact information that enables an individual to be contacted at a place of business.

3. Information That Second Career 411 Collects
(a) Information You Provide

You may be asked to voluntarily give your personal information to a Second Career 411 Company when you interact with the Second Career 411 Company, including when you inquiry about educational opportunities, subscribe to a newsletter, register to receive information, apply or register for or order a product or service offered by a Second Career 411 Company or use a product or service provided by a Second Career 411 Company. In those circumstances, you can choose not to provide certain requested personal information, but then you might not be able to proceed with your intended interaction or transaction with the Second Career 411 Company or otherwise receive the full benefit of the desired product or service.

(b) Automated Collection

A Second Career 411 Company may automatically collect certain information regarding your use of the Second Career 411 Company's website or online service, such as the dates and times that you access the website or online service, the browsers, operating systems, software and devices that you use to access the website or online service and details of your use of the website or online service. A Second Career 411 Company's websites, online services, email messages and advertisements may use technologies (e.g. cookies, web beacons, tokens, pixels or tags) to collect information that assists the Second Career 411 Company to improve its products, services, customer communications and advertising and to prevent fraud. A Second Career 411 Company may use information that it collects through technological means to recognize you as a user of the Second Career 411 Company's websites or online services, to facilitate and improve your use of the Second Career 411 Company's websites or online services, to confirm that messages have been delivered to and opened by you and to provide you with targeted advertisements. You may choose to decline or disable cookies if your web browser or device permits, but doing so may affect your ability to access or use certain features of a website or online service. More information about cookies used for interest-based advertising is set out in section 4(c) below. Second Career 411 Privacy Policy. Much of the information that is automatically collected by technological means is non-personal information (because the information does not identify you), and Second Career 411 will deal with that non-personal information as explained below in this Privacy Policy unless applicable law requires otherwise.

(c) Information Regarding Referred Transactions

If a Second Career 411 Company refers you to an independent business (e.g. a post secondary institution, a school, or a diploma or degree granting institution) for a proposed transaction (e.g. enrolling in a diploma program), then the Second Career 411 Company may collect from that independent business information regarding the transaction to update your confidential profile for use by Second Career 411 as set out in this Privacy Policy.

4. How Second Career 411 Uses Personal Information
(a) General

Each Second Career 411 Company uses your personal information collected by the Second Career 411 Company for purposes relating to or arising from your relationship and transactions with the Second Career 411 Company and as otherwise set out in this Privacy Policy or permitted by applicable law, including:

  • to administer your relationship with Second Career 411, including to create and manage your profile with Second Career 411 and to contact and correspond with you regarding those matters;
  • to facilitate your interactions and transactions with Second Career 411, including to process your inquiry and requests;
  • to provide products and services to you;
  • to process and respond to your inquiries, requests and other communications;
  • to provide you with information (including by email and other electronic messages) regarding Second Career 411 and its products and services and related products and services offered by other businesses, to the extent permitted by applicable law;
  • to administer and facilitate your participation in contests and promotions related to Second Career 411;
  • to maintain, protect and improve Second Career 411's products and services and to develop new products and services;
  • to protect and enforce Second Career 411's legal rights, interests and remedies and to protect the business, operations and customers of Second Career 411 or other persons; and
  • to assist other Second Career 411 Companies to collect, use, disclose and retain your personal information in accordance with this Privacy Policy.

(b) Second Career 411

A Second Career 411 Company may share your personal information with the entire Second Career 411, and the Second Career 411 may develop, maintain and share a confidential profile for you for use by each Second Career 411 Company to provide information, products and services to you, to facilitate your dealings with each Second Career 411 Company and as otherwise set out in this Privacy Policy.

(c) Interest-Based Advertising

The Second Career 411 may use interest-based advertising services (sometimes called "remarketing" or "retargeting") provided by third party vendors (such as Google and Facebook) to display advertisements on third party websites and social media sites visited by users of a Second Career 411 website. Advertising vendors (such as Google and Facebook) use cookies, pixels or tokens – unique identifiers of a web browser on a specific computer that are installed on the computer when it accesses Second Career 411 websites – to display ads based on the computer's past access to Second Career 411 websites. You can opt-out of Google's use of cookies by visiting Google's Ads Settings. You can also opt out of a remarketing vendor's use of cookies by visiting the Network Advertising Initiative's consumer opt-out page.

5. How Second Career 411 Discloses Personal Information
(a) General

Each Second Career 411 Company discloses your personal information for purposes relating to or arising from your relationship and transactions with the Second Career 411 Company and as otherwise set out in this Privacy Policy or permitted by applicable law.

(b) Specific Consents

A Second Career 411 Company may disclose your personal information in accordance with express or implied consents that you give during your interactions and transactions with the Second Career 411 Company.

(c) Referred Transactions

If a Second Career 411 Company refers you to an independent business (e.g. a car dealer, lender or credit card company) for a proposed transaction (e.g. a post secondary institution, a school, or a diploma or degree granting institution), then the Second Career 411 Company may disclose your personal information to the independent business to facilitate the proposed transaction. Second Career 411 has no control over, or responsibility or liability for, the use, disclosure or retention of your personal information by the independent business, and the use, disclosure and retention of the disclosed information by the independent business is not subject to this Privacy Policy.

(d) Suppliers and Service Providers

A Second Career 411 Company may disclose your personal information to its suppliers and service providers (including fraud prevention services and payment processors) to assist the Second Career 411 Company in the provision of information, products and services to you, to provide services to the Second Career 411 Company, to assist the Second Career 411 Company to use your personal information as set out in this Privacy Policy and as otherwise permitted by applicable law.

(e) Law Enforcement/Legal Disclosures

A Second Career 411 Company may disclose your personal information as required or authorized by applicable law, including to comply with a subpoena, warrant or court or arbitral order or litigation disclosure obligation. A Second Career 411 Company may disclose your personal information to law enforcement agencies or other independent organizations if the Second Career 411 Company reasonably believes the disclosure is necessary or appropriate in connection with national security, law enforcement or other issues of public importance, or if the Second Career 411 Company reasonably believes the disclosure is necessary or appropriate to protect and enforce the Second Career 411 Company's legal rights, interests and remedies or to protect the rights, interests, business, operations or customers of the Second Career 411 Company or other persons (including to detect and prevent fraud and other illegal activities, enforce any of the terms of use, terms of service or other agreements that govern access to or use of any of the Second Career 411 Company's products or services). A Second Career 411 Company has no control over, or responsibility or liability for, the use, disclosure or retention of your personal information by the agencies, independent organizations or other persons to whom the Second Career 411 Company discloses the information in the foregoing circumstances, and the use, disclosure and retention of the disclosed information by those agencies, independent organizations or other persons is not subject to this Privacy Policy.

(f) Business Transactions

A Second Career 411 Company may disclose your personal information in connection with a proposed or actual business transaction in which the Second Career 411 Company is involved (such as a corporate amalgamation, reorganization, merger or acquisition, or the sale or transfer of some or all of the Second Career 411 Company's business or assets), but the Second Career 411 Company will require the information recipient agree to protect the privacy of your personal information in a manner that is consistent with this Privacy Policy and applicable law.

6. Location of Personal Information

Second Career 411 and its service providers may process, store and use your personal information at facilities in various countries, including Canada, the United States of America and one or more countries in Europe or Asia. The personal information protection laws of those other countries might be different from the laws of the jurisdiction in which you reside, and might permit courts, government, law enforcement agencies, regulatory agencies and security authorities to access your personal information without notice. By providing your personal information to a Second Career 411 Company, you consent to the transfer of the personal information to facilities located in other countries and the processing and storage of the personal information at those facilities.

7. Retention of Personal Information

Second Career 411 retains your personal information for the period reasonably necessary for the purposes set out or referenced in this Privacy Policy and to comply with Second Career 411's legal obligations or enforce or protect Second Career 411's legal rights, or a longer period required or permitted by applicable law. Second Career 411 will delete or dispose of your personal information when Second Career 411 is no longer reasonably required to retain the information for the purposes set out or referenced in this Privacy Policy.

8. Protection of Personal Information

Second Career 411 uses reasonable safeguards – including administrative, physical and technical security and safeguarding measures – appropriate to the sensitivity of the personal information in Second Career 411's possession or under Second Career 411's control to help protect the information from unauthorized access, collection, use, disclosure, disposal or similar risks. Nevertheless, security risks cannot be eliminated and Second Career 411 cannot guarantee that your personal information will not be used, disclosed or deleted in ways not otherwise described in this Privacy Policy.

9. Accuracy and Access to Personal Information

Second Career 411 will rely on you to ensure that your personal information that you provide to Second Career 411 is as accurate, complete and up to date as necessary for the purposes for which Second Career 411 uses the personal information. You will promptly notify Second Career 411 of any changes to your personal information using the procedures made available for that purpose by Second Career 411 or by contacting Second Career 411's customer service. You may reasonably request access to your personal information collected by Second Career 411 and information about Second Career 411's use, disclosure and retention of that personal information by submitting a written request to Second Career 411's Chief Privacy Officer using the contact information noted below. Subject to applicable exceptions and limitations prescribed by applicable law, you will be given reasonable access to your personal information and you will be entitled to verify the accuracy and completeness of your personal information and to have the information revised as appropriate. You may be required to pay a reasonable fee for access to your personal information. Second Career 411 may decline to process a request that is unreasonably repetitive, frivolous, vexatious or impracticable, that infringes or jeopardizes the privacy of other persons, or for other reasons permitted by applicable law.

10. Non-Personal Information

Second Career 411 creates and collects non-personal information (information that is not about an identifiable individual), including personal information that has been aggregated or otherwise depersonalized so that the information no longer relates to an identifiable individual. Second Career 411 may use, disclose, transfer and retain non-personal information for any purpose and in any manner whatsoever. If non-personal information is combined with personal information, then Second Career 411 will treat the combined nonpersonal information as personal information for the purposes of this Privacy Policy for as long as the nonpersonal information is combined.

11. Other Websites and Businesses

Second Career 411's websites and correspondence (including emails and messages) may include advertisements for products and services (e.g. educational programs, financial incentives) offered by independent businesses or links to websites operated by independent businesses (e.g. schools, colleges, degree granting institutions). Second Career 411 has no responsibility or liability for, or control over, those other websites, online services or businesses, their products or services, or their collection, use, disclosure or retention of your personal information. This Privacy Policy does not apply to the collection, use, disclosure and retention of your personal information by those websites, online services and independent businesses. If you have questions about how those websites, online services or independent businesses collect, use, disclose or retain personal information, please contact the owner or operator of the website, service or business.

12. Other Matters
(a) Disclaimers, Liability Exclusions/Limitations and Disputes:

The agreements (including any subscription agreement, membership agreement or terms of service or use) that you accept when you apply, register for, order or use Second Career 411's products or services contain important provisions, including provisions disclaiming, limiting or excluding the liability of Second Career 411 and other persons (including service providers) and provisions determining the applicable law and jurisdiction for the resolution of disputes. To the extent permitted by applicable law, each of those provisions applies to any dispute that may arise in relation to this Privacy Policy or Second Career 411's collection, use, disclosure and retention of your personal information, and are of the same force and effect as if they had been reproduced directly in this Privacy Policy. Nothing in this Privacy Policy amends any of those other agreements.

(b) Changes to this Policy:

A Second Career 411 Company may change this Privacy Policy from time to time by posting a new version of this Privacy Policy on the Second Career 411 Company's website. A Second Career 411 Company's collection, use, disclosure and retention of your personal information will be governed by the version of this Privacy Policy in effect at that time. Your continued dealings with a Second Career 411 Company after any change to this Privacy Policy will signify your consent to the collection, use, disclosure and retention of your personal information as set out in the changed Privacy Policy. Accordingly, you should check the "Last Updated" date of this Privacy Policy (at the top of this Privacy Policy) and review any changes since the last version.

(c) English Language:

You and Second Career 411 have each expressly requested and required that this Privacy Policy and all other related documents be drawn up in the English language. Les parties conviennent et exigent expressement que cette Politique de Confidentialité et tous les documents qui s'y rapportent soient rédigés en anglais.

(d) Contacting Second Career 411's Chief Privacy Officer:

If you have any comments or questions about this Privacy Policy or how Second Career 411 deals with your personal information, please contact Second Career 411's Chief Privacy Officer by email at: info@SecondCareer411.ca.